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| 15:42.42 | ninnypants | $rlart |
| 15:42.42 | tobcri | pours gasoline all over kendsnyder, ignites the fire, and then enjoys some toasty marshmallows with the glorious blaze. |
| 15:51.53 | SunSparc | That is a bright way to start the day. |
| 15:52.06 | SunSparc | ~extinguish kendsnyder |
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| 21:15.20 | mgeary | hey jsmith |
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| 21:16.46 | jsmith | mgeary: What's up? |
| 21:17.22 | mgeary | are you still a VOIP guru? We've moved over to VOIP (SIP), and i'm experiencing an issue with my softphone that the people we're dealing with just seem to blow off |
| 21:18.22 | jsmith | mgeary: I'm not doing VoIP every day, but I still know my stuff. |
| 21:18.26 | mgeary | after *exactly* 32 minutes, the person i'm talking to invariably reports that i "sound like i'm under water" |
| 21:18.40 | jsmith | Interesting... and it's always 32 minutes? |
| 21:18.52 | mgeary | give or take just a few seconds, yes |
| 21:19.06 | mgeary | could possibly be 30 minutes, and it's not mentioned for a minute or two |
| 21:19.09 | jsmith | Interesting.... |
| 21:19.29 | mgeary | it feels like something in the infrastructure is downgrading a connection it perceives as open too long |
| 21:19.44 | mgeary | but this doesn't happen from our physical SIP phones, just my softphone |
| 21:20.26 | jsmith | OK, a few quick sanity questions |
| 21:20.31 | jsmith | 1) Do you know which codec you're using? |
| 21:20.34 | mgeary | which makes me think the digital signature of my SIP client is different somehow |
| 21:20.53 | jsmith | 2) Can you get a tcpdump/wireshark capture of a 35-minute call? |
| 21:21.10 | jsmith | 3) Is this softphone behind the same firewall/NAT as the hard phones? |
| 21:21.32 | jsmith | 4) Have you tried with a different softphone (different program, same credentials)? |
| 21:21.58 | jsmith | My initial guess is that it's a bug in the softphone |
| 21:22.12 | mgeary | no, i've reproduced it in multiple softphones |
| 21:22.23 | mgeary | i'm currently using https://itunes.apple.com/us/app/telephone/id406825478?mt=12, but i have also reproduced this with Linphone (all on Mac) |
| 21:23.10 | mgeary | so, #1) i don't know for that app, but Linphone seems to use "opus"…? |
| 21:23.27 | mgeary | 2) i can try next time i have one. Can you give me the command to run to capture it? |
| 21:23.30 | mgeary | 3) yes |
| 21:23.54 | mgeary | 4) yes. I haven't found many that are any good, but i have reproduced the issue across apps, as noted above |
| 21:26.38 | jsmith | tcpdump -s0 -w/tmp/capture.pcap -i<insert the name of your ethernet or wireless device here -- I don't remember what they look like on a Mac. "en0" perhaps?> udp |
| 21:27.19 | jsmith | That'll capture all the UDP traffic, so just do that until you sound underwater, then press CTRL-C to kill it and save the file |
| 21:27.34 | jsmith | Then we'll find a way to get me that capture, and I'll take a look |
| 21:28.57 | mgeary | that'd be awesome |
| 21:30.34 | jsmith | I'm headed out for the day, but I should be back online tomorrow |
| 21:30.41 | mgeary | yeah, won't be happening again today |
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