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| 00:17.30 | mindjuju | ~give beandog a donut for his efforts |
| 00:17.30 | ibot | ACTION gives a donut for his efforts to beandog |
| 00:17.46 | beandog | whut |
| 00:17.55 | mindjuju | chicken butt |
| 00:18.02 | mindjuju | ;) |
| 00:19.31 | mindjuju | want to know why? |
| 00:20.05 | beandog | no |
| 00:20.10 | mindjuju | chicken thigh |
| 00:23.35 | beandog | I dont get it |
| 00:24.07 | mindjuju | jokes from elementary school are not to be "got" just to be laughed at |
| 00:24.54 | beandog | huh |
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| 03:36.49 | Lone_Wanderer | o/ |
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| 05:38.43 | ninnypants | $chuck-fact |
| 05:38.44 | raifbot | In fine print on the last page of the Guinness Book of World Records it notes that all world records are held by Chuck Norris, and those listed in the book are simply the closest anyone else has ever gotten. |
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| 10:18.36 | influx | ninnypants: ping |
| 10:51.54 | influx | ... |
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| 14:54.18 | carmony | morning |
| 14:54.29 | mindjuju | sup |
| 14:56.14 | cro | mindjuju: Adium |
| 14:56.22 | cro | :-) |
| 14:56.38 | mindjuju | ah for mac |
| 14:56.48 | mindjuju | i'm a winders/linux/android user |
| 14:56.59 | cro | yah, just yanking your chain |
| 14:56.59 | mindjuju | ~cro |
| 14:57.14 | mindjuju | ibot, cro is feels snarky |
| 14:57.14 | ibot | okay, mindjuju |
| 14:57.17 | mindjuju | ~cro |
| 14:57.17 | ibot | [cro] feels snarky |
| 14:57.22 | mindjuju | nice |
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| 15:09.20 | mindjuju | bye cruel world! |
| 15:10.38 | ninnypants | influx: pong |
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| 15:27.23 | DexterTheDragon | mindjuju: irssi+bitlbee |
| 15:30.18 | beandog | meh |
| 15:30.21 | beandog | don't listen to him |
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| 15:57.33 | beandog | I still cannot figure out what's causing these cron jobs to fail. |
| 15:57.34 | beandog | :T |
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| 16:01.21 | carmony | hmmm.... who wants to help me with a dumb ssl question? |
| 16:02.23 | jsmith | carmony: I'd be happy to give you a dumb answer... |
| 16:03.20 | carmony | lol |
| 16:04.40 | carmony | ok, before anyone freaks out, this is our certificate that exprired in 2008 so its no longer valid. But here is the format it is in: http://paste2.org/p/1648158 |
| 16:05.41 | carmony | now, I have a .cer file in DER format from Apple, and I need to convert it to the PEM format |
| 16:05.47 | carmony | so I run the command: |
| 16:06.20 | carmony | openssl x509 -inform der -in $cer_live -out $pem_live |
| 16:06.30 | carmony | with the variables set to the correct filenames |
| 16:07.15 | carmony | but my PEM file only has the certificate, and not the private key |
| 16:07.27 | carmony | where I think I need both |
| 16:09.42 | carmony | jsmith: any ideas? :P |
| 16:11.58 | jsmith | Sorry, I don't mess w/ DER format |
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| 16:13.15 | carmony | lol |
| 16:16.33 | jsmith | carmony: I did warn you that it would be a stupid answer! |
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| 16:41.23 | ninnypants | http://en.wikipedia.org/wiki/Programmers%27_Day |
| 16:41.40 | ninnypants | though I hear you're not supposed to wear white after laborday |
| 16:52.25 | beandog | wouldn't every day technically always be after a labor day? |
| 16:54.07 | ninnypants | true but I guess it would restart after the first of the year |
| 16:58.09 | beandog | well that's a lame rule. |
| 16:59.24 | beandog | hippie steve doesn't follow the trends |
| 16:59.47 | PoeticIntensity | oh yeah... you're a hippie now. |
| 16:59.52 | PoeticIntensity | huzzah! |
| 16:59.58 | beandog | it was only a matter of time |
| 16:59.59 | beandog | :) |
| 17:00.07 | PoeticIntensity | hehe... how ya doin', bro? |
| 17:00.11 | beandog | good |
| 17:00.22 | PoeticIntensity | school being nice to you this semester? |
| 17:00.32 | beandog | school is hard. |
| 17:00.43 | beandog | I better get good grades for all the work I'm putting in |
| 17:01.54 | beandog | Okay |
| 17:02.02 | beandog | So has anyone used Amazon S3 with multiple users |
| 17:02.10 | beandog | This is a bit confusing. |
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| 17:39.19 | mindjuju | @beandog, let's see s3 users, i think mgeary has some experience and i think josephscott does |
| 17:39.38 | mindjuju | i think utah_Dave fired one up, but i don't know if it is production |
| 17:39.49 | mindjuju | hmmm, that's all that i recall at this time |
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| 18:32.57 | beandog | we got balloons for programmers day |
| 18:32.58 | beandog | :D |
| 18:33.01 | beandog | and pizza |
| 18:34.15 | beandog | ~sadface jsmith |
| 18:34.23 | jsmith | :-/ |
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| 18:46.55 | mindjuju | what classes you taking this semester beandog? |
| 18:47.05 | beandog | english 2020 and psy 1010 |
| 18:47.15 | beandog | er |
| 18:47.17 | beandog | psy 1100 |
| 18:47.27 | mindjuju | i loved eng 2020! |
| 18:47.53 | beandog | o yar? |
| 18:47.55 | beandog | so far so good |
| 18:48.01 | mindjuju | who is teacher? |
| 18:48.12 | beandog | Dr. Vogel |
| 18:50.23 | mindjuju | dont know that person, hope you have funt hough |
| 18:50.41 | beandog | I like the class |
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| 19:13.55 | ninnypants | $chuck-fact |
| 19:13.56 | raifbot | Chuck Norris sleeps with a night light. Not because Chuck Norris is afraid of the dark, but the dark is afraid of Chuck Norris |
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| 19:26.11 | TuxToaster | $rlart |
| 19:26.12 | raifbot | slaps macnewbold upside the head with a wet fish. |
| 19:29.30 | beandog | Anybody ever used OTRS |
| 19:29.42 | beandog | ticketing system |
| 19:41.44 | mindjuju | srry beandog, havent |
| 19:48.10 | TuxToaster | I have |
| 19:48.21 | TuxToaster | quite a bit, actually, but it's been a couple of years |
| 19:48.33 | TuxToaster | what do you want to know? |
| 19:53.38 | beandog | TuxToaster: just general opinion, I'm looking into setting up a ticketing system here at work |
| 19:54.56 | TuxToaster | overall, it's not bad, can help quite a bit to organize things into queues... we used it to track tickets for our engineering department to handle, with queues setup for various teams |
| 19:56.25 | TuxToaster | it's a little bit clunky though in the sense that it's not designed to be 100% friendly, and if you want to do any custom stuff there isn't really a clean way to integrate into it unless you're integrating with some product that already offers an interface to OTRS |
| 19:57.31 | beandog | TuxToaster: okay yah, the interface put me off a bit, but the feature list looks compelling |
| 19:57.56 | TuxToaster | yeah it's got plenty of features and flexibility |
| 19:58.23 | beandog | I want something simple and user friendly for our clients to use, to create tickets for us |
| 19:58.40 | beandog | I'm more concerned about the clients being able to and wanting to use it |
| 19:59.03 | TuxToaster | and you can have it create tickets automatically from emails sent to a watched mailbox, or from a simple form that either you fill out on your side (Phone-Ticket I think it calls it) or from the customer's side |
| 19:59.58 | TuxToaster | it has a little portal where customers could log in and create and manage tickets that's fairly simple, we didn't use that heavily since in our case the "customer" was one of our internal techs, so they would view the tickets in our other system |
| 20:01.40 | TuxToaster | if you're focusing on ease for the customer, I think there are probably some better options out there TBH, but it really depends on what you need there, OTRS can work pretty well really, it's just a bit clunky in some places. |
| 20:02.52 | TuxToaster | I want to say the big issue you might have with getting customers into it is how to get them access... I don't think it has a user manager for customers, I think it grants access to them based on email addresses saved in existing tickets, though I could be wrong or that might have changed. |
| 20:03.50 | TuxToaster | I just remember it took me a bit to figure out how to log in to the customer side when I first found it, but that may or may not have been user error :-) |
| 20:11.59 | beandog | Yah that auto ticket from email thing looks cool |
| 20:12.15 | beandog | TuxToaster: alright, thats helpful man, thx |
| 20:12.18 | beandog | I think I might keep looking |
| 20:12.23 | beandog | this was the first one Ive found |
| 20:13.32 | TuxToaster | yeah the ticket queues and email handling stuff is really powerful, that side of things (and the ticket processing in general) is really good. It's mostly the interface sides that are mucky, and even then, they're usable, but definitely not top-noch |
| 20:14.05 | beandog | Okay |
| 20:14.20 | TuxToaster | I know a few places use RT and like it, I wouldn't use Redmine for what you're describing since it's a bit more based on projects and issues than tickets |
| 20:14.38 | TuxToaster | there was another really nice one I was looking at a while back, if I can think of the name I'll pass it along |
| 20:16.47 | beandog | Okay cool |
| 20:18.14 | TuxToaster | btw, as far as paid solutions go, both Kayako and Zendesk are quite good. |
| 20:18.23 | beandog | oh yah? okay thanks |
| 20:18.36 | TuxToaster | yup yup. no prob. |
| 20:19.05 | beandog | I have no idea whats out there, so thanks |
| 20:19.34 | beandog | very helpful |
| 20:19.36 | beandog | ~TuxToaster++ |
| 20:19.46 | TuxToaster | yeah I used to deal with stuff like that a lot, haven't as much for a couple of years, but good to know the info is still useful :-) |
| 20:26.13 | beandog | lol |
| 20:26.14 | beandog | http://www.kayako.com/tour/tickets/#start |
| 20:26.20 | beandog | look at their ticket samples |
| 20:28.58 | carmony | Kayako..... BAAAAAARRRRRRFFFFFFF |
| 20:29.04 | carmony | sorry |
| 20:29.08 | carmony | I've had terrible experiences with them |
| 20:29.37 | TuxToaster | lol awesome |
| 20:29.55 | TuxToaster | carmony: oh? |
| 20:30.17 | beandog | carmony: what happened |
| 20:30.18 | carmony | including major security flaws which I had to baby step their devs on how to fix it, though it was a part of their "zend guard encoded" code |
| 20:30.30 | TuxToaster | wow |
| 20:30.35 | carmony | By the time they got the fix done |
| 20:30.40 | beandog | zend guard encoded? whats that |
| 20:30.52 | carmony | our "support & upgrades" had expired |
| 20:31.00 | carmony | and they forced us to pay for an update WE told them how to do |
| 20:31.08 | beandog | lol |
| 20:31.19 | beandog | did you pay it? |
| 20:31.22 | carmony | we had to |
| 20:31.32 | carmony | our tickey system was sending out thousands of spam emails |
| 20:31.35 | TuxToaster | beandog: it's like IonCube where they send you a PHP app that's encoded so you can't modify the code |
| 20:31.42 | TuxToaster | carmony: oi |
| 20:33.35 | carmony | They are one of the better ones out there, just that our unique needs made it extremely painful to use their software |
| 20:34.47 | TuxToaster | yeah, and the fact that you can host the system yourself adds some complexity |
| 20:35.36 | TuxToaster | I think they offer hosted stuff as well, which is likely to be less problematic if they manage the code, but nobody's perfect :-) |
| 20:35.55 | TuxToaster | sad that you had to help them fix the issues though |
| 20:41.40 | beandog | wow |
| 20:41.46 | beandog | remote desktop connection for mac just got WAY cooler |
| 20:41.57 | beandog | You can share your drive with the Windows box |
| 20:41.59 | beandog | awesome. |
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| 20:55.45 | mindjuju | ~apb macnewbold |
| 20:55.45 | ibot | ACTION hires Dog the Bounty Hunter to spray mace at macnewbold |
| 20:55.53 | macnewbold | arr |
| 20:55.58 | mindjuju | hey, what was that dig tool you showed me once |
| 20:56.01 | mindjuju | do you remember? |
| 20:57.32 | mindjuju | actually, i think i found one |
| 20:57.46 | mindjuju | i prefered yours, but this is giving me enough i think |
| 21:13.39 | mindjuju | so just making sure i'm reading this right ( i know it seems rather obvious as that's the name of the article, but...) name-based virtual hosting + ssl = no worky |
| 21:13.39 | mindjuju | http://httpd.apache.org/docs/2.0/ssl/ssl_faq.html#vhosts2 |
| 21:15.21 | TuxToaster | mindjuju: http://dns.squish.net/ is what I use |
| 21:16.10 | TuxToaster | and the issue with name based hosting is it is on a shared IP, which Apache has issues with when you're dealing with SSL |
| 21:16.49 | mindjuju | yup, i have several hosts working ok on http, https was giving the first virtual host's ssl cert which was making chrome mad |
| 21:17.03 | TuxToaster | yup |
| 21:17.11 | mindjuju | seems pretty clear in the faq, but sometimes its good just to double check |
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| 21:51.08 | beandog | uh |
| 21:51.13 | beandog | I'm using namebased ssl |
| 21:51.15 | beandog | it works fine |
| 21:51.30 | mindjuju | with more than 1 site? |
| 21:51.32 | beandog | Yah |
| 21:51.49 | mindjuju | and it's not just giving out the first host in the list? |
| 21:51.55 | beandog | Ive got a wildcard working on one ip with two domains |
| 21:52.06 | beandog | And Ive got a wildcard with multiple subdomains |
| 21:52.10 | beandog | Ive got all kinds of stuff |
| 21:52.16 | mindjuju | curious! |
| 21:52.21 | beandog | mindjuju: you have to have one SSL cert for an IP |
| 21:52.26 | beandog | er, I'm sorry |
| 21:52.32 | beandog | Well, close enough |
| 21:52.50 | beandog | I have two SSL, one ip, but wildcard cert |
| 21:52.52 | mindjuju | i'm confused |
| 21:53.01 | beandog | mindjuju: Okay, in one scenario, I have two static IPs |
| 21:53.07 | beandog | mindjuju: but three SSL sites on em |
| 21:53.24 | beandog | mindjuju: the first static IP has name based SSL virtual hosting. it's listening on that IP |
| 21:53.46 | beandog | mindjuju: they are both using the same wildcard cert, so that solves the one SSL cert per IP problem |
| 21:54.01 | beandog | second IP address is only hosting one site, which is using the same cert as well |
| 21:54.10 | beandog | don't ask me why we spread across two. |
| 21:54.32 | beandog | Then on our development box |
| 21:54.39 | beandog | We have like 30+ sites on one wildcard ssl |
| 21:54.50 | mindjuju | i'm confused, but if i understand, you've got one 2 ssl for 3 computers on the same domain, right? |
| 21:55.09 | mindjuju | i've got 3 domains with 3 ssl all on the same IP, that no worky i'm pretty sure |
| 21:55.19 | beandog | mindjuju: yah, that wont work. |
| 21:55.25 | beandog | mindjuju: one domain per IP |
| 21:55.28 | mindjuju | :) |
| 21:55.30 | beandog | but multiple subdomains per IP is fine |
| 21:55.51 | beandog | so domain.com and foo.domain.com both over same https and IP is fine |
| 21:56.16 | mindjuju | yup |
| 21:56.26 | beandog | But you can still have domain.com and domain2.com and name based SSL hosting, if you have 2 static IPs |
| 21:59.38 | beandog | mindjuju: that didnt help at all, did it? :) |
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| 22:08.34 | mindjuju | es cool |
| 22:09.10 | TuxToaster | beandog: the issue I've usually seen is getting the web server to acknowledge the wildcard cert. It does work, but can be tricky if the vhost configs aren't correct |
| 22:09.12 | mindjuju | now i'm trying to find a SAFE way to add public IPs to a prodution server without restarting the box or locking myself out of the box |
| 22:09.26 | TuxToaster | esp. if they are copied from examples that weren't using a wildcard :-) |
| 22:09.29 | beandog | apache graceful ftw |
| 22:09.41 | beandog | oh, you mean like networking. |
| 22:09.46 | beandog | eth0 alias? |
| 22:09.54 | mindjuju | yup |
| 22:12.47 | beandog | yah |
| 22:12.58 | beandog | iirc when I did that on linode, they made me reboot |
| 22:12.58 | beandog | :C |
| 22:16.43 | mindjuju | i'm looking at this right now |
| 22:16.43 | mindjuju | http://gregsowell.com/?p=578 |
| 22:16.47 | mindjuju | maybe possible to not? |
| 22:17.47 | mindjuju | alternatively speaking, i could restart on Sat -> Sun like at 3a, i think that's our lowest time |
| 22:20.08 | mindjuju | ~seen fungus |
| 22:20.09 | ibot | fungus <~fungus@ebc-3-15.hotspot.utah.edu> was last seen on IRC in channel #uphpu, 3d 6h 2m 53s ago, saying: '~shun DexterTheDragon '. |
| 22:20.27 | *** join/#uphpu TuxToaster (~TuxToaste@205.204.33.82) |
| 22:23.22 | beandog | mindjuju: I think just adding an alias would work |
| 22:24.30 | beandog | fungus shunned DexterTheDragon ? |
| 22:25.08 | mindjuju | fungus shunned DtD because he wouldn't sit next to us at wordcamp |
| 22:25.13 | mindjuju | ~apb herlo |
| 22:25.13 | ibot | ACTION calls baby Lyssa to spray mace at herlo |
| 22:26.24 | *** join/#uphpu itimber (~Adium@74.51.216.34) |
| 22:26.24 | *** mode/#UPHPU [+v itimber] by ChanServ |
| 22:26.25 | beandog | that cracks me up every time |
| 22:27.04 | *** join/#uphpu itimber (~Adium@74.51.216.34) |
| 22:27.04 | *** mode/#UPHPU [+v itimber] by ChanServ |
| 22:55.41 | mgeary | ~rlart |
| 22:55.41 | ibot | installs PocketPC on stderr-'s PDA |
| 22:56.12 | beandog | ha ha |
| 22:56.23 | beandog | hows it going mgeary |
| 22:56.35 | mgeary | not too bad, thanks |
| 22:56.45 | beandog | hows the cancer |
| 22:56.56 | mgeary | delicious |
| 22:57.06 | beandog | I had vanilla pudding for the first time today. |
| 22:57.17 | mgeary | not very impressive, is it? |
| 22:57.20 | beandog | nope. |
| 23:17.20 | *** part/#uphpu skinner (~david@128.187.220.203) |
| 23:50.39 | *** join/#uphpu ninnypants (~ninnypant@69.169.155.132.provo.static.broadweavenetworks.net) |