| 00:24.14 | supernovia | thanks again for the suggestion, influx |
| 00:24.17 | supernovia | see ya guys |
| 00:24.47 | *** join/#uphpu dharmatech (~dharmatec@166-70-57-177.ip.xmission.com) |
| 00:30.24 | dharmatech | is there a presentation planned for the aug meetup? |
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| 10:57.06 | *** topic/#UPHPU is mj was ousted from uphpu presidency by macnewbold and the CG crew : coup d'etat |
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| 13:29.50 | mindjuju1 | have VOIP question |
| 14:16.17 | jsmith | mindjuju1: I'm here now |
| 14:16.19 | jsmith | mindjuju1: What's up? |
| 14:17.58 | mindjuju1 | hey jsmith! |
| 14:18.01 | mindjuju1 | whew! |
| 14:18.15 | mindjuju1 | i need some advice on something |
| 14:18.18 | jsmith | Aren't you glad I decided to check IRC out this morning? |
| 14:18.40 | mindjuju1 | i'm SOO glad, i owe ya, when you come into UTOS, i'll buy ya lunch or something |
| 14:18.43 | mindjuju1 | k, here goes |
| 14:18.59 | mindjuju1 | we just switched over to a new VOIP system |
| 14:19.08 | jsmith | OK. |
| 14:19.29 | jsmith | New phone system, or just new VoIP provider? |
| 14:19.43 | mindjuju1 | the zultys mx250 (ill get you the exact model / firmware in a sec) |
| 14:19.47 | mindjuju1 | both actually |
| 14:20.07 | mindjuju1 | now, i'm not sure the relationship between asterisk and zultys, so this may be just a VOIP question |
| 14:20.13 | mindjuju1 | but, what we are seeing is |
| 14:20.35 | mindjuju1 | we've had 3 events where the phone systems just go COMPLETELY down |
| 14:20.49 | mindjuju1 | by that i mean, incoming calls don't reach us, and we can't call out |
| 14:21.00 | mindjuju1 | each time, it takes us out for more than an hour |
| 14:21.20 | mindjuju1 | now, the company they hired to bring in this solution |
| 14:21.37 | mindjuju1 | they are trying to support it, but man, each time it goes down, it hurts us badly |
| 14:21.47 | mindjuju1 | now, they've issued a patch |
| 14:22.05 | mindjuju1 | and ofcourse, "it'll fix everything", but they've said that before |
| 14:22.22 | mindjuju1 | i'm wondering is there a way that you'd recommend to stress test the system today |
| 14:22.33 | mindjuju1 | when nobody is in office, and ensure the patch will fix our woes? |
| 14:22.45 | mindjuju1 | this looks promising |
| 14:22.46 | mindjuju1 | We had 3 reps during the outage (5 reps for the last 20 minutes).  We had 16 dropped calls (no audio) â and 2 complaint emails of not being able to reach usâ¦.plus customers were calling (once phones were functional) and asking why they werenât able to reach us.   |
| 14:23.01 | mindjuju1 | grr, wrong paste |
| 14:23.14 | mindjuju1 | sorry, that's part of an email i sent to them complaining |
| 14:23.21 | mindjuju1 | hang on, i'll get te URL of some voip tools |
| 14:24.05 | mindjuju1 | k, i found this |
| 14:24.07 | mindjuju1 | http://www.voip-info.org/wiki/view/How+To+Debug+and+Troubleshoot+VOIP |
| 14:24.55 | mindjuju1 | i was thinking perhaps the traffic generators and the speech quality ones as we are having issues in both areas, though speech quality is random |
| 14:25.46 | mindjuju1 | it's too bad i didn't get hired on a couple months before and I could have sent them to contract with a company you thought well of here in Orem |
| 14:26.09 | mindjuju1 | as it is, we are threatening Breach of Contract and the owner is ready to leave if they don't get there stuff together soon |
| 14:26.50 | mindjuju1 | By sept 1, our operation goes into over drive (seasonal) and will have about 4x the workers and about 10x the call volume (no joke), and if the system is chocking now... |
| 14:28.00 | mindjuju1 | I've also contacted veracity to see if there is something they can do to assist |
| 14:28.30 | mindjuju1 | if it gets to 9 and i don't hear from my account rep, i'll call in |
| 14:32.42 | mindjuju1 | @jsmith, by the way, it is the Zultys MX250 |
| 14:34.08 | jsmith | OK... |
| 14:34.15 | jsmith | So there are several things you can do to test. |
| 14:34.51 | jsmith | 1) Generate a bunch of phone calls, and see what happens |
| 14:35.12 | jsmith | 2) Try to capture the network traffic on UDP port 5060 (the SIP protocol) |
| 14:37.45 | mindjuju1 | can veracity help with number 1? |
| 14:45.17 | mindjuju1 | @jsmith - also, i'm just thinking outloud, but if we have to jump away from these guys to another company who is better suited to our needs, what is the timeline on a process like that? |
| 14:45.48 | mindjuju1 | is there enough time between now and sept 1 (hopefully much sooner) that we could jump away from these guys to something else? |
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| 16:52.15 | ninnypants | anyone that works with supernovia around? |